Terms and Conditions — Public Speaking &

Presentation Pros Academy℠

3.1 Age. You must be at least 18 years old and able to form a binding contract. Our Website is not directed to children under 18, and we do not knowingly collect personal information from children, consistent with the Children's Online Privacy Protection Act (COPPA).
3.2 Accurate information. You agree to provide accurate, current, and complete registration information and to keep it updated.
3.3 One person, one account. Each membership is licensed to a single named individual. You may not create an account for another person, allow another person to use your account, or share login credentials. We may restrict simultaneous sessions on a single account.
3.4 Account security. You are responsible for all activity under your account. Notify us immediately at liz@woolcg.com if you suspect unauthorized use. 3.5 Employer-paid memberships. If your employer pays for or reimburses your membership, it remains licensed to you individually. It may not be transferred to a colleague, shared within a team, a company, or used as a group training resource unless we have issued a separate written group license.
3.6 Complimentary access. Members granted complimentary or lifetime access, including through the Founders Circle or the Liz Wool Foundation, are bound by these Terms in full. Access may be revoked for breach.
3.7 Content changes. We reserve the right to change, add, rename, or retire Content and Live Sessions as needed.

4.1 Prices. Membership Tiers, inclusions, and prices are described on Our Website at the time of purchase and are part of these Terms. All prices are in U.S. dollars. We may change future pricing at any time; a price change never applies to a term you have already paid for. lizwoolspeaking.com
4.2 Payment. Payment is due in full at checkout unless you select a third-party pay-later option such as Klarna. In that case your payment obligation is governed by that provider's terms.
4.3 Taxes and fees. Prices exclude applicable state and local sales, use, or digital-products taxes, which are added at checkout where required by the law of your state. Any card processing fee passed to you is disclosed at checkout before you pay.
4.4 Term and renewal. Memberships run for twelve (12) months from the date of purchase. We email a renewal reminder at least thirty (30) days, and no more than sixty (60) days, before each renewal date. You may cancel online through your account settings or by emailing liz@woolcg.com. Cancellation is as easy as enrollment.
4.5 Cancellation. Cancellation stops future charges. Access continues through the end of the paid term. Cancellation does not create a refund of the current term except as stated in Section 5.
4.6 Legacy Member pricing. The first fifty (50) Members in the Academy at any tier receive the discounted price shown at checkout and keep that price at renewal for as long as membership stays continuous and in good standing. Any lapse, cancellation, refund, chargeback, or termination for breach permanently ends Legacy pricing. Legacy pricing is personal to the original Member and cannot be transferred.
4.7 Upgrades and downgrades. You may upgrade at any time by paying the price difference for the rest of your term. Downgrades take effect at the next renewal. Downgrades carry no partial refund.
4.8 Discount codes are single-use and non-transferable, may not be combined unless stated, and may be withdrawn at any time.
4.9 Chargebacks. Please contact us first under Section 5. If you file a chargeback instead, we may suspend access while it is resolved.

5.1 30-Day Refund Policy. You may request a full refund of the balance paid for your initial membership purchase if both of the following are true: • we receive your request at liz@woolcg.com within thirty (30) days of the original purchase date; and • you have accessed ten percent (10%) or less of the Content available to your Membership Tier, as measured by the platform's activity records.
5.2 How access is measured. "Accessed" means any Content opened, streamed, viewed, downloaded, or marked in progress or complete, and any Live Session attended or recording viewed. lizwoolspeaking.com
5.3 Processing time. Please allow at least thirty (30) days from our receipt of your request to process your refund. Refunds are issued to the original payment method and might take one to two billing cycles to post to your credit card statement, depending on your bank. For pay-later purchases, the refund goes to the provider, which then adjusts your account.
5.4 Not refundable. The following are not eligible for refund: renewal payments (cancel before the renewal date instead); upgrades between tiers; any part of a Speaker Elite membership tied to a retreat or virtual event you have registered for or that has already occurred; memberships granted at no charge; and any purchase where the Member has violated Section 7.
5.5 Effect of refund. When a refund is issued, your access ends, downloaded materials must be deleted, Legacy pricing is forfeited.
5.6 Personalized Assessment services. A non-refundable deposit of $100 (USD) is due within three (3) days of the signed contract. Full payment is expected at the time of service.
5.7 Your legal rights. Nothing in this Section limits any refund or cancellation right that the law of your state gives you and that cannot be waived by contract.
5.8 [If accredited:] PSP participates in the Better Business Bureau dispute-resolution process, which is available to you in addition to the process in Section 12.

6.1 Results disclosure. The experiences, testimonials, and examples shown on Our Website are real but may not be typical. Your background, education, experience, and work ethic may differ. They are used as examples and are not a guarantee of success. We do not track the typicality of our students' experiences. Your results may vary.
6.2 No guarantee. The Academy is educational. We do not guarantee any specific result, including improved speaking performance, career advancement, income, business revenue, speaking engagements, or funding. Results depend on your own effort, practice, and circumstances.
6.3 Testimonials. Testimonials reflect the honest opinions of the people who gave them. If anyone featured received free access, payment, or another benefit, or has a business relationship with us, we disclose it with the testimonial, consistent with Federal Trade Commission guidance (16 C.F.R. Part 255). With your consent, we may use your name, business name, photo, and testimonial in marketing. You may withdraw consent for future use by emailing liz@woolcg.com.
6.4 No professional advice. The information contained in or made available through Our Website (including but not limited to information contained in text files, in products, from services, in Live Sessions, or in chats) cannot replace or substitute for the services of trained lizwoolspeaking.com professionals in any field, including, but not limited to, psychological, financial, medical, or legal matters. Content addressing speaking anxiety is not a substitute for care from a licensed healthcare professional.
6.5 Certificates. Certificates recognize completion of coursework only. They are not an academic degree, professional license, continuing-education credit, or certification to teach the Frameworks.

 7.1 Ownership. The Content, the Frameworks, our logo, and all other visual media, names, taglines, course titles, and graphics we create are the property of Public Speaking & Presentation Pros. They are protected by United States copyright law (17 U.S.C. § 101 et seq.), federal and state trademark and service mark law (including the Lanham Act), trade secret law, and international treaties. © Public Speaking & Presentation Pros. All rights reserved.

8.1 Live Sessions are scheduled at our discretion and may be rescheduled or cancelled. They are a membership benefit, not a guaranteed amount of individual coaching time. Sessions you miss carry no refund or credit.
8.2 Recording consent. We record Live Sessions and place the recordings in the Academy library for eligible tiers. By joining a Live Session with your camera, microphone, name, or questions visible, you consent to being recorded and grant us a perpetual, royalty-free license to use your name, voice, likeness, and contributions in Academy Content and PSP marketing. You give this consent for purposes of the recording laws of every U.S. state, including states that require the consent of every party. If you prefer not to appear, keep your camera and microphone off or contact us before the session.
8.3 In-person events. Speaker Elite retreats are subject to separate event terms, a photo and video release, and a participant waiver provided before the event. Travel, lodging, and meals are your responsibility unless stated otherwise.
8.4 Community conduct. In community spaces you agree to be respectful, constructive, and professional; not to solicit, advertise, or recruit; not to post content that is unlawful, harassing, discriminatory, defamatory, or infringing; and not to share another Member's contributions outside the community. You keep ownership of what you post and grant us a royalty-free license to display, moderate, and remove it. We may moderate or suspend community access at our discretion.

9.1 Account and service messages. By creating an account, you agree to receive emails about your account, purchases, renewals, and changes to these Terms.
9.2 Marketing email. We follow the federal CAN-SPAM Act. Every marketing email identifies us, includes our mailing address, and carries an unsubscribe link. We honor opt-out requests.
9.3 Text messages and calls. We send marketing text messages or place marketing calls only with your prior express written consent, as the Telephone Consumer Protection Act (TCPA) requires. Consent is not a condition of purchase. Reply STOP to any text to opt out. Message and data rates may apply.

10.1 Our Website is hosted on LearnWorlds and relies on other providers for payments, pay-later options, video conferencing, and email. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their availability or security.

10.2 We want Our Website to be usable by everyone, including people with disabilities. If you have difficulty accessing any Content, contact us at liz@woolcg.com and we will work with you to provide it in an accessible way.

11.1 OUR WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11.2 TO THE FULLEST EXTENT PERMITTED BY LAW, PSP AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

11.3 State law carve-out. Some U.S. states do not allow the exclusion of implied warranties or the limitation of certain damages. In those states, the limits above apply only to the extent the law permits, and you may have additional rights.
11.4 Indemnification. You agree to indemnify and hold harmless PSP and its owners, employees, contractors, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of any law or third-party right, or your misuse of Content.

12.1 Governing law. These Terms are governed by the laws of the State of Tennessee and applicable U.S. federal law, without regard to conflict-of-laws rules. If you are a consumer, you keep any protection that the law of your home state guarantees and that cannot be waived by contract.
12.2 Talk to us first. Before filing any claim, you agree to email a written description of the dispute to liz@woolcg.com and to work with us in good faith for at least thirty (30) days.
12.3 Venue. Any dispute not resolved informally will be resolved by binding individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Nashville, Tennessee, by video, or in the county where you live. You may opt out of arbitration by emailing us within thirty (30) days of your first purchase. Either party may use small claims court instead.
12.4 Class action waiver. To the extent the law allows, you agree to bring claims only in your individual capacity and not as part of any class, collective, or representative proceeding.
12.5 Time limit. To the extent the law allows, any claim must be brought within one (1) year after it arises.
12.6 Suspension and termination. We may suspend or terminate your membership without refund if you breach these Terms or engage in fraudulent or abusive conduct. If we discontinue the Academy, we will give at least sixty (60) days' notice and refund the prepaid, unused portion of your current term.

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If you believe material on Our Website infringes your copyright, send a notice meeting the requirements of the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(3), to our designated agent: Liz Wool, Public Speaking & Presentation Pros, 41 Peabody St, Nashville, Tennessee 37210, liz@woolcg.com. We respond to valid notices and may terminate the accounts of repeat infringers.

14.1 California residents. Under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. If your membership renews automatically, you may cancel online at any time, as described in Section 4.4.

We observe legal U.S. federal holidays unless otherwise noted. We aim to reply to customer service requests within seventy-two (72) hours on business days.

We may update these Terms from time to time. We announce material changes by email or a notice on Our Website at least thirty (30) days before they take effect. The Terms in effect at the time of each purchase or renewal govern that transaction. Continued use after the effective date means you accept the updated Terms.

• Entire agreement. These Terms, the Privacy Policy, and any tier description or event terms shown at checkout are the entire agreement between you and PSP about Our Website and the Academy.
• Severability. If any provision is held unenforceable, the remainder stays in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer your membership or these Terms. We may assign them in connection with a sale, merger, or reorganization.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We send notices to the email address on your account. Send notices to us at the contact details below.

Wool Consulting Group, Inc, doing business as Public Speaking & Presentation Pros
Public Speaking & Presentation Pros Academy℠

41 Peabody St., Nashville, Tennessee 37210

Email: liz@woolcg.com · Website: www.lizwoolspeaking.com

© Public Speaking & Presentation Pros. All rights reserved.